How to improve outsourcing governance using Whizible Timesheet?

For GICs using augmented staff or outsourced payroll services

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The technology captive/ in-house centres set up by multinational companies are changing their business models and using outsourced talent to deliver projects of diverse nature. In such situations, outsourcing governance becomes a necessity to better manage outsourcing talent costs. Deploying Whizible automation software helps in outsourced staff/ payroll governance. Let us understand the changing scenario for Indian GICs/ captive centres.

Rising resource costs and costs of resource vendors

The captive centres/ GIC industry, which started as an outsourcing destination for back-office jobs due to the low cost of human talent in India, has now emerged as a leading destination for high-value outsourcing jobs in Engineering R&D and software CoEs.

Global In-house Centres GICs or Captive centres are moving up the value chain and trying to offer niche, value-added, research and innovation led products and services to their parent organizations. As a result, the GICs need to invest in re-skilling and up-skilling of their employees or find alternative ways to hire new age talent.

The GICs/ Captives have experienced a sharp rise in people cost over the last few years. The people cost is expected to reach 72% in 2019 as per a study conducted by Zinnov Consulting.

The Zinnov study also points out that due to strategic alliances formed between GICs and service providers, the vendor cost is likely to witness an increase of 9% in 2019.

Controlled Resource costs while maintaining the on-time deliveries with high quality is the key ingredient in the success formula for Indian GICs or Captive centres or GCCs (Global Capability Centres) as renamed by NASSCOM.

GICs are adopting innovative methods for resource costs management such as

• Tie up with universities for fresh latest talent and training them before
  absorption in the talent pool
• Hiring short term flexible talent or gig talent by partnering with portals such as FlexingIt.com
• Augment Staffing through local IT service providers, including some of the biggest names in the industry. The team members continue to work at the location of GCC or the service provider based on time and material or fixed priced Contracts
• Outsourcing payroll to staffing solution providers such as Teamlease

These methods need extensive monitoring to validate the actual time spent and the reported time by the outsourced vendors and augmented staffing service providers. 비트카지노

Whizible Timesheet software can provide a robust mechanism to manage the governance of the gigs, augmented staffing solutions and outsourced payroll services.

Key features of Whizible Timesheet

• Timesheet helps capture details of time spent on the assigned tasks/projects by internal as well as external project teams
• It can be accessed using the Internet
• It can be accessed on mobile
• It is linked to the internal project planning tool, so that the tasks and time gets updated automatically. Whizible offers own project module,but it can also be integrated with other leading project planning software such as Microsoft Project or ZOHO Projects, etc
• It is an approval mechanism, whereby the internal project manager can approve or disapprove the time entered by the outsourced payroll or external staff
• Whizible timesheet can be integrated with Helpdesk software available in the market such as JIRA, Whizible, etc. This helps record the time spent by the outsourced employees on issue resolution
• Whizible timesheet is linked to the invoicing module, so the billing verification becomes easy

Whizible can help GIC/ GCCs and other IT companies in implementing outsourcing governance of outsourced payroll services or augmented staff,with easy to use Timesheet tool.

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Sources used – A news published in the Economic Times about the study conducted by ZINNOV Consulting.